Overview
DESCRIPTION
In this impactful position, you’ll work closely with teams to roll out new initiatives, products, and features, improving driver engagement throughout their journey.
Key job responsibilities
As the guardian of the driver experience, you’ll investigate drivers’ pain points, find their root causes, and create lasting solutions. We’re looking for individuals skilled in navigating uncertainties, conducting experiments, and adept at solving complex problems amidst competing priorities. Collaborating with Delivery Service Partners, you’ll establish recognition programs, celebrate milestones, and recognize top-performing Delivery Associates. Through managing surveys and refining feedback mechanisms, you’ll shape product roadmaps for an enhanced partner experience in our growing network. The ideal candidate is detail-oriented, organized, and excels in making well-informed, high-judgment decisions.
A day in the life
Implement new initiatives like round tables, listening mechanisms, with relevant teams to create a culture changing program for drivers experience.
Extract insights from data, analyze and address business problems at their core, considering the bigger picture. Keep an eye on driver sentiment, address pain points, suggest changes, and explore new feedback channels.
Collaborate with Delivery Service Partners to create a global recognition and rewards program, elevating motivation and performance for their drivers.
Take charge of regular communications to business leaders, showcasing partnership and sentiment opportunities for improved customer satisfaction and retention in the DSP Program.
We are open to hiring candidates to work out of one of the following locations:
Dammam, 04, SAU | Hofuf, 06, SAU | Jeddah, 09, SAU | Medina, SAU | Mekkah, SAU | Riyadh, 01, SAU
BASIC QUALIFICATIONS
– Experience in warehouse operations
– Experience with planning, performance metrics, and process improvement
PREFERRED QUALIFICATIONS
– Experience managing teams
– Experience with data analysis
About Afaq - Warehouse Branch (Amazon)
"Make History
Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery.
If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do at one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History."
