Overview
DESCRIPTION
Are you ready to champion outstanding customer service, Amazon style?
Are you up for creating solutions and solving tomorrow’s problems today?
Then we have an opportunity just for you!
We’re seeking an Area Manager to join our dynamic Fulfillment Center. Our Fulfillment Centers are at the heart of Amazon’s rapidly growing Operations network: they’re where we manage our fast-moving inventory. They’re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today.
In these facilities we’re building the future of customer service, as we work towards becoming Earth’s most customer-centric company. This is your chance to make history with us.
About the role and responsibilities:
You’ll be responsible as a manager for one of the main teams in your FC: receive, stow, pick, pack or ship. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.
In the logistics team you enter and lead, we’ll be entrusting a team of approximately 80 to 120 associates to you. You’ll drive the training and integration of your team, while motivating and inspiring forward progress. All the while, you’ll exercise sound judgement, making sure progress and KPI targets are worked towards and met.
While you achieve this, you’ll ensure motivation, engagement and performance:
– You’ll need to safeguard your team’s safety, promoting Amazon’s Health and Safety standards,
– You’ll lead cross-functional teams, tasked with solving operational problems,
– You’ll uphold Amazon’s high standards of process quality,
– You’ll maintain inventory accuracy,
– You’ll strive to improve and streamline processes,
– You’ll become a subject matter expert on larger FC processes and activities,
– You’ll actively share and promote best practices with your colleagues and network
Language Requirement:
Suitable candidates need to have command of both English and Arabic.
Key job responsibilities
-Ensure the KPI targets are met
-Should be able to work with stakeholders actively and execute improvement projects on ground
-Work with teams to deliver and stick to the required schedules
-Deliver good carrier experience
-Work with carriers to engage on linehaul performance discussions and other requirements
-Work closely with Procurement finance and other stakeholders to help resolve carrier issues
We are open to hiring candidates to work out of one of the following locations:
Riyadh, SAU
BASIC QUALIFICATIONS
– 1+ years of employee and performance management experience
– Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
– Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
– Fluent in both Arabic and English
PREFERRED QUALIFICATIONS
– Bachelor’s degree in business, engineering, operations, supply chain, transportation logistics
About Afaq - Warehouse Branch (Amazon)
"Make History
Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery.
If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do at one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History."
