Overview

Description: 


We are Aramco

Our high-performing employees are drawn by the challenging and rewarding professional opportunities we offer, and by the opportunity to make a positive difference through their work. At Saudi Aramco, we give our people the opportunity to do the work they dreamed of doing and support them in achieving more than they thought possible.

Overview

We are seeking a Visitor Experience Specialist to join the Ithra Operations Division of King Abdulaziz Center for World Culture. 

Ithra is an all-purpose culture destination, and an environment for transformative experiences to unlock the power of potential through mastery in arts, science, literature, and innovation. Facilities include idea lab, library, theater, museum, energy exhibit, art galleries, children’s museum, and a knowledge tower housed under one roof to provide visitors with an immersive and transformative experience. 

The Ithra Operations is responsible for providing all operational services to Ithra and its visitors including event management, concessionaire management, visitors experience and volunteer services

The Visitor Experience Specialist’s primary role is to develop and oversee the development and implementation of the visitor’s experience and journey throughout the facility and across the organization’s communication channels.
 

Key Responsibilities

You will be required to perform the following: 

Develop and execute the hospitality and operational development strategies that shall facilitate the long-term successful implementation and management of crowd control, public safety, customer services transactions management and visitor journey and experiences. 

Provide safety and emergency plans, implementation in alignments with Saudi Aramco and international standards. that ensure a public safety environment, and respond actively to safety incident that may occur. 

Develop visitor experience plans that include queue management, design, deployment, training, testing and implementation of the crowd management, customer service of different categories.

Liaise closely with event proponents, government entities if require, commercial partners, food & beverage and retail outlets to advise and support in applying a safe and effective practices that produce quality services across the facility for all type of events

Assess and mitigate the impact of hosted events on the overall experience of visitors through the quality of services provided and crowed flows and movement in and around the premises

Assist the development of operating plans, procedures and associated documentation related to crowd management, customer service, school visits and VIP visits.

Minimum Requirements

As the successful candidate you will hold a Bachelor’s degree in International Project Management, Events Management, Tourism and Hospitality, Hospitality Administration from a recognized and approved program. An advanced degree is preferred.

You will have a minimum of ten years working experience in site operation management, managing a customer service environment and encouraging a high standard of visitor care.  You will also have five years’ experience in site operations and guest relations management.

You will have on-floor experience of crowd management, traffic planning, site public safety, risk assessment and evacuation plan

You must have the knowledge and experience to adapt international practices in hospitality & events, cultural and the entertainment industry.

Explore our career opportunities

We are a global company with over 70,000 employees. Be part of a diverse global culture, working on challenging projects with dynamic, talented people in a world-class environment.

 


Job Req ID: 

1329

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About Saudi Aramco

Saudi Aramco is the world’s largest integrated oil and gas company; its upstream operations are based in the Kingdom of Saudi Arabia and it also operates a global downstream business. Headquartered in the city of Dhahran, the company operates in eight locations within the Kingdom and 20 locations overseas, and employs around 76,000 people.