Resourcing & Operations Support “Senior Associate/ Manager”

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create 

A career in Resourcing and Deployment, within the Delivery line of service, will provide you with the opportunity to work in cross business units and help our network be even more agile in the ever evolving markets we work with, providing the right people on the right projects at the right time. 

As a Resourcing Senior Associate / Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. You’ll focus on ensuring that resources of suitable skills and caliber are available for tasks and activities as required.

Roles and Responsibilities:

Daily tasks and delivery expectation 

• Support the allocation of CSS to client engagements, ensuring alignment with the firm’s strategic priorities and planned business metrics.

• Participate in continuous planning activities, proactively managing and scheduling resources to meet Firm utilization targets, focusing on staff leverage and peak season metrics.

• Gather information on staff career planning/goals, strengths, and areas of opportunity to aid in allocating the right staff to the right client at the right time.

• Assist in resolving unassigned clients and reallocations for new joiners and leavers.

• Create standard productivity reports and provide recommendations on workload balancing, improvement of utilization, and other necessary actions.

• Proactively manage and analyze staff availability, communicating with regional counterparts to promote sharing resources across business units and territories.

• Create and analyze monthly financial results, partnering with local leadership to provide recommendations and solutions on various operational matters, including utilization, chargeable hours, and headcount.

• Working knowledge of RM technology, including TalentLink Staffing & Deployment, supporting assignment planning allocations, forecasting, and reporting.

• Support and deliver training to all staff on the use of TalentLink modules and timesheet management systems.

• Leveraging tools from Onboarding teams to support the integration of all types of workforce into their respective teams and to the firm.

Expected Skills:

Specific learned abilities or technical skills 

• Computer literate with strong working knowledge of Excel. PowerBI knowledge an advantage

• Strong relationship & stakeholder management experience; ability to interact with people at all levels and able to influence, challenge and negotiate effectively 

Expected Competencies:

Values, behaviors & attitude

• Highly organised with exceptional attention to detail

• A willingness to get in the detail of what is going on in your team, but also to see the wider picture

• Hands on approach with ability to juggle several tasks at once

• Demonstrate an ability to work on detail and identify discrepancies in short timescales

• A diligent and conscientious approach to carrying out work is essential

• Proactive and creative approach to problem solving

• Outgoing personality with a positive outlook and a strong team-working bias

• An ability to understand different working styles, approaches and audiences. In response adapting correspondence, conversations and tactics accordingly