Overview

DESCRIPTION

Amazon Payment Services (APS) is regional expert in payments processing technology and solutions across major markets in the GCC, operating in the UAE, Saudi Arabia, Egypt, Lebanon, Jordan, Oman, Kuwait, and Qatar. We design and develop our services to make it as easy as possible for businesses to process and manage online payments with our simple, secure, and innovative payment solutions.

Key job responsibilities
Program Manager Payment Operations provides sellers the support they need to be successful at Amazon. Supports a wide range of technology platforms across several countries. The ops manager generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.

Manage real-time support, communication, escalation, reporting, and root cause analysis of software outage events that impact the Amazon selling experience.

Deliver timely, accurate and professional technical support and information to all key stakeholders around the world including both business and technical audiences.

Manage merchant on-boarding operations to simplify merchants on boarding experience in collaboration with APS’s Business & Account management teams.

Responsible for the day-to-day operations & set up mechanisms/processes to monitor payment success rates 24×7 across banks, partners, merchants and improve the same through operational excellence.

Become SME (subject matter expert) for existing payments technologies as well as new technologies as they emerge.

We are open to hiring candidates to work out of one of the following locations:

Riyadh, SAU

BASIC QUALIFICATIONS

– Bachelor’s Degree in relevant field
– 5+ years of payments experience
– Proven understanding of banking & payment operations, tools and technologies.
– Strong knowledge of processor connectivity (MPGS, CyberSource), PSPs, Payment methods, acquiring banks, MSO set-up, MID configurations, Settlement cycle etc.
– Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive actions
– Good communication and interpersonal skills

PREFERRED QUALIFICATIONS

– SQL Proficiency
– Arabic speaking

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About Payfort Saudi Closed JSC (Amazon)

"Make History

Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery.

If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do at one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History."