Job summary
Amazon is looking for a Program Manager in KSA to lead activities of After Market Services (AMS), and own the end-to-end processes of used (customer returns) and damaged products. When items are returned or damaged, we maximize reuse and recovery to optimal cost of returns while safeguarding customer- and selling-partner trust. The role will be focusing on managing the activities related to the liquidation / destroy of returned items, and defective inventory. This is a cross-functional role that requires close partnership with various stakeholders such as Operations, Retail, Finance, Legal, and Sustainability teams – both local and regional. Role requires strong project management, supply chain and influential skills to effectively deliver and execute at scale projects while ensuring optimum profitability.

Key job responsibilities
• Liquidation vendors on-boarding; this includes sourcing new liquidators, managing minimum vetting requirements process and rate cards negotiation
• Overseeing the Liquidation process and communication, this includes weekly liquidation bidding management and liquidators’ inquiry / escalation handling
• Internal operations communication, planning, and alignments; this includes capacity management, handling escalations with Operations, Retail and Finance teams.
• Run periodical process and execution consolidations and audits
• Manage reporting and escalations of vendor returns and stranded inventory with Operations and Business teams
• Partner with Retail teams to facilitate the collaboration with key brands on return rights
• Manage internal communication, and report on full set of business KPIs in weekly / monthly reviews with strong business writing capabilities


• Bachelor’s degree or equivalent
• 6+ years of experience preferably in Supply chain, project management or operations
• Ability to work cross-functionally, partner with multiple teams and lead by influence
• Strong communication skills, both verbal and written
• Strong analytical skills, proficient knowledge of Microsoft Office tools
• Strong bias for action, able to manage multiple priorities


• Experience in e-commerce
• Retail and/or supplier Management background
• Experience in Operations – Reverse Logistics and warehousing operations
• Knowledge and experience in using Business Analytical reporting tools like SQL, Tableau, QuickSight

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About Afaq Q Tech General Trading (Amazon)

"Make History

Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery.

If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do at one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History."