Overview

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS – Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

Qualifications Education Level: Bachelor’s Degree in Computer Science or similar.
Experience Level: More than 4 years of experience. 

Lead Duties and responsibilities

● Responsible for availability of Middle East application services, both for Front and back office services.

● Ensure business application systems are developed, maintained, and supported in order to achieve efficient and effective delivery of services.

● Manage application configuration and upgrades, problem analysis and resolution for complex application problems, engaging vendors and L3 support teams as required.

● Manage application projects providing technical and project management input as required.

● Improve application functionality and performance and provide suggestions for system and business improvements.

● Manage relationships with vendors and outsourced suppliers for local applications.

● Develop procedures and documentation for application support and build application support model and documentation.

● Maintain the Application support team SLAs.

● System configuration, scripting and user admin according to application needs.

● Delivery of management reports on application and system performance.

● Support creation of end user training documentation and arrange third party training.

● Ensure compliance with information security policy for inscope applications.

● Plan and test disaster recovery plans for inscope applications.

● Manage incident queues and lead on problem resolution and escalation.

● Partake in Major Incident teams as required.

● Responsible for overarching portfolio of applications, release management, outages and upgrades.

● Manage testing activities for inscope applications, and responsible for creation of testing plans and UAT sign offs.

● Participate in stakeholder SLA reviews Technical Skills.

● IT delivery and management tools: Azure DevOps, Service Now, Share point, MS Teams, kanbanchi.

● ITSM/ITIL.

● IT Service Support and Management tools: Service Now or Familiar tools.

● Integration and middleware: Mulesoft, API’s and Native.

● Database Knowledge.

● Cloud computing services: Azure, GCP, AWS.

● SDLC Understanding.

● Business Operating Solutions: SAP, Oracle, Workday, Salesforce.

● Unit testing /QA.

● Service Level Management Soft Skills.

● Excels in developing and maintaining strong stakeholder.

● relationships across the business both locally and regionally.

● Proactive and organised with excellent time management skills.

● Thorough with an eye for detail.

● Passionate about client service.

● Excellent negotiation skills.

● Strong work-team ethic.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date

Tagged as:

About PwC Middle East

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services. Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.