Overview

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS – Administration

Management Level

Senior Associate

Job Description & Summary

A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.

Our team is led by the national administrative services team that oversees executive assistants and team assistants, administrative support concierge, dual support specialists, office services, document production, meeting and events, and project management. You’ll help our team with calendar management, internal and external client scheduling, travel arrangements, expense reconciliation, client or account research, report generation and review, and routine communication management.

To provide secretarial support to 3 – 5 allocated partners,

directors/critical role, on full time basis and adhoc coverage as assigned
by the Office Manager or EA Manager.

Primary duties and responsibilities

Financial
▪ Adhere to budget

Customer
▪ Diary management
– Extensive management of online diaries, book appointments
and arrange meetings, updates as required
▪ Ensure Executive/s get to meetings on time with appropriate
documentation
▪ Act as back up in managing other Executives’ and Principals’ diaries
when their EAs are not available
▪ Call management
– Handle and screen calls for Executive/s
– Take and pass messages to Executive/s in a timely manner
▪ Email management
– Monitor Executives’ email inboxes when they are out of the office or at meetings and taking action as necessary
▪ Client relationships
– Maintain and build good working relationships with Executive/s clients and their assistants via phone and email communication
▪ Assist other EAs during busy periods

Internal Process
▪ Meetings
– Pro-active planning for meetings and follow up actions
(documents, papers needed…)
– Organise local internal and external meetings, including
organising catering, IT requirements etc
– Meet and greet visitors
▪ Partner and Executive general admin

– Proofread and finalize documents when required i.e. presentations, proposals, letters
– General filing
– Keeping Executive own contacts databases/business card storage up to date

Learning and Growth
▪ Exercise confidentiality, discretion and personal sensitivity in all aspects of the role
▪ Comply with PwC policies and procedures in all aspects of the role
▪ Build network of strong working relationships both internally and externally
▪ Assist with the organisation of PwC events as needed including dinners and outside events
▪ Act as a key resource and liaison to other functional areas of the
business, building cross-functional relationships as needed

Knowledge, skills, and abilities

Education
▪ Bachelor’s degree

Language
▪ Proficiency in spoken and written English, Arabic is an advantage

Overall Experience
▪ 3 +years’ experience in an administrative role
Specific Experience
▪ Experience with a professional services firm preferred

Knowledge and Skills
▪ Demonstrate strong organisational skills, regularly act on own
initiative, highlighting issues and suggesting possible solutions
▪ Good oral and written communication skills
▪ Good interpersonal skills
▪ Must possess a professional telephone manner
▪ Demonstrated ability to work under pressure
▪ Demonstrated team player and dedication to provide high level of
service
▪ Must possess a warm, friendly and professional demeanor

▪ Knowledge of administrative systems and processes
▪ Ability to use Google including G suite
▪ Must possess good keyboard skills (at least 55wpm)

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date

Tagged as:

About PwC Middle East

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services. Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.