Internal job description

Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations;

Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication;

Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely;

Prioritizing appropriately meeting deadlines;

Exhibiting professional behavior while coping well with ambiguity and change;

Driving results and approaching obstacles proactively;

Ensuring company policies are communicated and enforced consistently;

Sourcing and nurturing ideas and rolling them into the creation of improvement plans;

Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization;

Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives;

Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management;

Assisting with the establishment of long-term operational strategic plans;

Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth;

Recognizing top performance, coaching and progressive discipline for poor performance;

Proposing and implementing improvements in equipment and processing methods;

Conducting time-card review daily and weekly to ensure pay accuracy;

Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports and time-card reviews.

Key job responsibilities
Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
Support and train employees to deliver great service and supervise them in their daily tasks
Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
Work with other departments to find solutions to address common issues or support needs in areas of key performance
Use data analysis to identify ways to optimise safety, quality and productivity

We are open to hiring candidates to work out of one of the following locations:

Riyadh, SAU


– 1+ years of Microsoft Office products and applications experience
– High school or equivalent
– Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
– Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach


– 2+ years of Microsoft Office products and applications experience
– Experience of stakeholder management including building and maintaining professional relationships
– Experience in an operational environment, such as logistics, retail, hospitality, or customer service
– Upper intermediate proficiency in English

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About Afaq - Warehouse Branch (Amazon)

"Make History

Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery.

If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do at one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History."