Overview

DESCRIPTION

*** Please note that this role is open only to Saudi Nationals ***

The Delivery Station Liaison is an in-station customer service associate that enables real-time, hands-on investigation of where a package is and how Amazon can deliver it to a customer as quickly as possible.

It also allows customers to contact local experts so they can get more accurate and up-to-date information about their orders and how Amazon is addressing any delivery issues. The job requires excellent planning skills and a strong inclination to achieve goals. Excellent individual analytical and problem-solving skills are required in order to offer timely solutions and timely deliveries.
The Delivery Station Liaison will work under limited Manager supervision, and the majority of the decisions will be taken independently and will require a high level of accuracy. Good knowledge of English is required.

Role and Responsibility
· Communicating with customers directly via phone and email
· Resolving conflicts and setting appropriate expectations with customers
· Clearly understanding and responding appropriately to, the issues that customer present.
· Working autonomously, making complex analytical decisions with little or no guidance.
· Communicating with third party couriers
· The Delivery Station Liaison provides on-site localized customer service to enable effective realtime investigation of a parcel’s location and how Amazon can deliver it to the customer as quickly as possible.
· The onsite nature of the role allows customers to contact local experts so they can get more accurate and up-to-date information about their orders and how Amazon is addressing any delivery issues.
· The Delivery Station Liaison attends regular face-to-face meetings with third party Delivery Service Providers to effectively advocate for the customer and drive re-attempts, including shipment “rescue routes” where possible.

BASIC QUALIFICATIONS

· Fluent english (written/spoken)
· 1 to 2 years of experience in Customer Service
· Experience with Microsoft Office, Outlook, Word and Excel
· Self-discipline, quick learning, diligence and proactivity
· Available to travel for a week of training

PREFERRED QUALIFICATIONS

· At ease working in a diverse group and contributing to an inclusive culture
· Previous experience in logistics roles
· Excellent performance in the current role / job

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About Afaq Q Tech General Trading (Amazon)

"Make History

Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery.

If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do at one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History."