Req Number: 18757BR
We are seeking a Crisis Communication Coordinator (CCC) to join the Media Relations Division (MRD) of the Corporate Communication Department.
MRD is the trusted front-line strategic communications division for corporate-level media relations, helping to position the company as the world’s leading integrated energy and chemicals producer.
The Media Relations team functions as the Company’s primary point of contact for domestic and international journalists, and helps media and other key audiences to understand and interpret the company’s strategy and business activities in an open, honest, and transparent way. The team optimizes content delivery through converged print, online, and broadcast channels.
The CCC’s primary role is to support the Corporate Communication Department in executing and monitoring communication strategies, managing the crisis communications manual and procedures, and to promptly activate the departments section of the Emergency Message Board System in the event of a crisis incident.
As the successful candidate you will hold a Bachelor’s degree in Communication, Public Relations, Journalism, Crisis Management or related field, from a recognized and approved program. An advanced degree is preferred.
You will have a minimum 10+ years of experience in Public Relations and Media Relations, gained from either agency and/or in-house corporate setting, ideally in the energy, oil, and gas sector, and at least three years in crisis communication.
In addition, you will have the following:
You will have leadership experience in crisis communication gained through top tier energy companies
You must be a native English speaker, with excellent English writing and presentation skills
You must have experience in managing communication during crisis events in oil and gas fields
You must have experience in developing crisis communication strategies
You are preferred to have a strong background in media relations and serving as spokesperson
You are preferred to have experience in emergency response/crisis management development
You will be able to demonstrate understanding of national and international issues and how they can affect the industry
You will be able to identify, assess and take action against communication and reputation issues
You will be able to lead monthly crisis communication training and drills
Support strategic initiatives by developing, maintaining and testing effective plans including capturing and adjusting from lessons learned
Stay informed of industry best practices and share current issues and trends around crisis management and enterprise risk, and support other departments in training staff
Represent Corporate Affairs during emergency response plan development or corporate drills
Provide support to other corporate organizations as needed in emergency response activities
Proven experience of media handling in crisis situations, with consistent ability to respond calmly and with confidence in a fast-paced environment
Highly organized and detail oriented, with exceptional sense of responsibility and accountability
A self-starter who works independently with minimal supervision and is result driven
Sound judgment underpinned by strong sense of news and appreciation of the news cycle
Strong business acumen and understanding of corporate drivers
Professional gravitas, credibility and diplomacy skills to liaise with senior leaders and executives
Strong interpersonal skills, and proven team working and team management skills
Trustworthy and responsible; handles confidential issues with sensitivity and care at all times
You are preferred to speak and understand the Arabic language
Duties & Responsibilities:
Candidate will be reporting to the Head of the Communication Response Center
You will be required to perform the following:
Update the Crisis Communications Manual on a monthly basis, gain approval, and prepare copies for management on a quarterly basis
Assist Corporate Affairs and business lines with their Crisis Communications manuals and training
Ensure that the Communications Response Center and News Monitoring Rooms are running and updated with current technology and equipment
Conduct weekly emergency response systems testing in collaboration with other functions
Respond to incidents or issues that have the potential to damage the company’s reputation
Prepare communications as needed during an incident or threat to the Company’s brand
Support Corporate Affairs strategic initiatives by developing, maintaining and testing plans
Prioritize and manage multiple projects and initiatives within a busy media team
Ensure communication strategies and plans are fully aligned and integrated with the overall Corporate Communication Strategy and Corporate plans
Leverage available enterprise data and research (e.g., corporate reputation tracking data and stakeholder insights) to inform future communication strategies, content creation and engagement
Development of KPIs and metrics to measure the effectiveness and impact of crisis communications strategies
Provide functional support and advice on crisis media issues senior leaders in the organization
Where appropriate, attend relevant events, providing support required and ensuring accountability reporting on outcomes of attendance and participation at such events
Support the company’s crisis communications activities, crisis preparedness, and media handling during crisis incidents
Deliver consistent results to an exceptional and consistent standard
Saudi Aramco’s Industrial Relations (IR) Business line is dedicated to building, maintaining and enhancing the relationships the Company develops with people and institutions inside the Kingdom and around the world. It is through the IR business line that the Company cares for the health, wellbeing and security of its employees and their families, maintains the high quality of life found in Company communities, operates the school system for the children of expatriate employees, and communicates with various audiences through a variety of media, including print publications, events, films and websites. Saudi Aramco operates one of the largest and most successful industrial and professional training programs on the planet to ensure that its employees are provided with the training they need to meet emerging challenges. The Company’s wide-ranging corporate citizenship activities, which focus on the areas of environmental protection, knowledge, community and the economy, are also the responsibility of the IR business line.
About Saudi Aramco
Saudi Aramco is the world’s largest integrated oil and gas company; its upstream operations are based in the Kingdom of Saudi Arabia and it also operates a global downstream business. Headquartered in the city of Dhahran, the company operates in eight locations within the Kingdom and 20 locations overseas, and employs around 76,000 people.