Overview
DESCRIPTION
As part of the Network health / Trust & Safety team, the candidate will support in making sure that after a non compliance is identified, DSPs have ample opportunities to course correct before moving to more drastic measures as per the non-compliance enforcement policy; The candidate will support in tracking Corrective action plans (CAP), issuing and tracking Breaches of Contract (BOC), and executing Exits from the program, acting from the moment a Delivery Service Partner (DSP) commits a violation and fails to address it within agreed upon time; Additionally, the candidate will support in developing standard operating procedures to manage non compliance cases in collaboration with relevant stakeholders to hold DSPs accountable for noncompliance; the candidate will work hand-in-hand with TRC, DSP program managers, business coaches and other AMZL teams as an independent party to ensure enforcement is fair and consistent; Finally, the candidate will also support in the creation of SOPs related to handling escalations (from drivers, DSPs, Amazonians or customers calling to flag a DAs wrong behavior), including SOPs related to the tools allowing those escalations o be submitted. The key skills needed for this role are related to 1- process management (design and optimization) 2- communication skills (clarity and conciseness in written and in verbal communications)
Key job responsibilities
Develop SOPs and dashboards for Network Health and Trust & Safety charters, Execute mechanisms within the team mandate (CAP tracking, BOC issuing and tracking, Exits management),and any related task as per management requirement to the building and execution of the mandate related to the two charters
We are open to hiring candidates to work out of one of the following locations:
Riyadh, SAU
BASIC QUALIFICATIONS
Fluent in spoken and written Arabic, Process management (design and optimization – 6 sigma++), Analytical skills, project management skills, business acumen, excellent written and verbal communication skills, focus, multitasking, ability to travel for up to 30% of the time
PREFERRED QUALIFICATIONS
Writing skills, influence skills, ability to structure an argument to make it brief and complete, having drive and not always waiting instructions, the attitude of coming with a problem and a proposed thought of solution instead of just a problem
About Afaq Q Tech General Trading (Amazon)
"Make History
Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery.
If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do at one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History."
