Overview

DESCRIPTION

Job summary
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our MENA Last Mile Programs team as Channel Team Lead for Heavy and Bulky, and specialty Fulfillment in KSA

Key job responsibilities
The Channel Team Lead (CTL) provides on-ground support to Ops team and Program Team with initiatives that require complex investigation and proactivity. With a mix of operational and program expertise the Channel Team Lead works with various stakeholders to support, monitor and drive resolution of operational call outs to minimize the overall business risk and maintaining the high Amazon quality bar. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to sites for launch, set up & monitor operations. The Channel Team Lead is a critical role in the Last Mile Program team organization as it serves as a liaison between internal and external stakeholders keeping in mind business objectives. Being organized, act promptly in notifying off-operational situation, problem solver, detailed oriented are part of your DNA.

At the same time, you will be supporting the Program team who works on the back-end to gather insights and use them to enhance program lifecycle and ensure Amazon standards and Partners best experience

BASIC QUALIFICATIONS

  • Excellent written and verbal communication skills
  • Strong analytical and problem solving skills
  • Experience in investigations related to managing contacts, determining the root cause(s) for issues, and tracking progress of process initiatives
  • Willingness to travel
  • Ability to multitask and manage multiple sites simultaneously with attention to detail

PREFERRED QUALIFICATIONS

Preferred qualifications

  • Project management and process optimization within a creative and operations environment.
  • Bachelor’s degree, Engineering graduate preferable
  • Proficient in Excel
  • Experience operating in a large multi-cultural, cross functional team

The Right Candidate… Has strong communication skills, demonstrates a great sense of ownership, leads by example in all areas of performance and has the ability to develop subject matter expertise in all operations processes. You will need to be able to work with data, motivate employees to achieve the best, but most importantly have the ability to keep the customer at the heart of every decision you make.

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About Afaq Q Tech General Trading (Amazon)

"Make History

Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery.

If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do at one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History."